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Patient Information Guide

Please download our information package outlining our services to have on hand when booking appointments.

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We are a registered charity providing transportation to care for cancer patients in need. Our service is complimentary and intended to make your transportation to and from appointments as stress-free and seamless as possible. 

Below are a few Important things to know about our service:

Your Rides

Ride Requests & Scheduling

  • Please give us as much notice as possible, ideally by Friday 6:00 PM of the week before your appointment. This is when rides are assigned to drivers.
  • Requests with less than 48 hours’ notice are difficult to arrange and may not always be available.
  • Drivers can only be assigned when an appointment time is confirmed.
  • In some cases, you may be asked to carpool with another patient.
  • For safety, if you do not speak English, you must have someone who can translate accompany you.

Driver Contact & Confirmation

  • Once your ride is booked, your volunteer driver will call you to confirm your pickup time and provide their contact information.
  • If you have not heard from your driver 48 hours before your appointment, please call us at 604-515-5400 and leave a message with your dispatcher.

On the Day of Your Appointment

  • Be ready and waiting at the designated pickup point.
  • For health and safety, patients are asked to sit in the back seat whenever possible.
  • By BC law, all people in a vehicle must wear seatbelts, unless the patient has a proper exemption form completed by their physician.
  • We respect and follow Provincial Public Health regulations.
  • Drivers will drop you off at the entrance of your treatment facility and wait nearby for your call or text when you’re ready for pickup.
  • If your appointment runs longer than expected, please notify your driver. If you don’t have a cellphone, hospital staff can assist with the call.

Service Limitations

  • We provide door-to-door service only. Drivers do not:
    • Enter patients’ homes.
    • Escort patients inside treatment facilities (it’s rare but sometimes necessary).
  • A patient may bring one caregiver (family member or friend) if needed for support.
  • If you’ve had surgery or anesthesia, a caregiver (family member or friend) must accompany you for your transport.

Cancellations

If your appointment is cancelled or rescheduled, please call us as soon as possible at 604-515-5400 so we can adjust your driver’s schedule.